We value your business, care about your satisfaction, and prove it with our 30 day, no questions asked, return policy! If our products are not living up to your expectations for any reason, follow our simple warranty process for a FREE replacement or refund.
** Please text 804-258-6420 or email support@kl9ud.com. Include your Order ID and a photo of your product. Thank you.
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Return Policy for All Products
The refund period for eligible products* is within 30 days of delivery receipt (according to the USPS delivery date).
- You must pay the shipping fees to get the product to us, and we will cover the cost to ship your new product to you.
- Unfortunately, we are unable to accept returns on e-gift cards and non-product Rep Store purchases (i.e. marketing materials and catalogs).
Return by Mail
1. Pack your return with adequate packaging material.
2. Include your original packing slip and indicate the reason for return.
3. Send your return to: Kloud9 Life Return Center - 10300 Linn Station Rd. #350, Louisville, Kentucky 40223
4. For proof of delivery, we recommend that you return items via UPS or insured USPS. Get a return tracking number to verify your package arrives at our facility.
Refund Method
Refunds will be credited to the original method of payment, whether debit/credit card or PayPal. Please allow up to 5 business days for refunds to become available in your account, depending on your banking establishment.
*At our discretion, we reserve the right to deny any exchange or refund request.
